Return Policy

Effective Date: 31/5/2025

Thank you for shopping at Ghana Web Shop! Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 60 days of delivery. To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

Please contact us at support@ghanawebshop.com before returning any items. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

Certain types of goods are exempt from being returned, including:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, undergarments)
• Customized or personalized products
• Digital downloads or gift cards

International Returns

We ship globally, and we also accept international returns. Please note:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance.
• Customs duties and original shipping fees are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at support@ghanawebshop.com.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• If approved, a refund will be processed to your original payment method within 5–10 business days.
• If rejected, the item will be returned to you.

Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account again
• Contact your credit card company—it may take some time before your refund is officially posted
• Contact your bank—processing times vary

If you’ve done all of this and still have not received your refund, please contact us at support@ghanawebshop.com.

Contact Us

If you have any questions about our return policy, please contact us:

• Email: support@ghanawebshop.com
• Website: www.ghanawebshop.com
• Returns Address: [Insert Return Address]

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